Frequently Asked Questions
Select a topic for a quick find of frequently asked question’s answers.
EzAUTO cars are certified with government standards and these pre-owned cars are refurbished with top quality that suits with customer demands and needs. We offer the finest in quality, trustworthy, and easy deal.
All EzAUTO Certified cars go through a comprehensive 171-point inspection and have all defects fixed before going into listing, this to ensure the car is comfortable and drive assured.
(1) 5-day money back guarantee – You can test drive your new car just to be sure, if you would like to change your mind, you can return the car as long the mileage is capped at 300km and car is in the same condition as the time of handover.
(2) 12-month warranty on engine and gearbox – There any issues arise, EzAUTO will take care of it, we got your back.
The monthly installment is an estimation calculated based on a 9-year tenure and 3.5% interest rate. This is not conclusive and is subject to terms and conditions from respective financial institutions.
EzAUTO get its car directly from consumers. These cars will go through 360’ checks, cleaning, and sanitization before listed. We fix it for you!
Yes, we do! Our EzAUTO sales consultants will assist you through the trade-in process, where you have option to sell on our bidding platform as well.
No, all EzAUTO cars are free from financing.
You need to have proof of residency (current) such as utilities bills and bank statements (3 months if employed, 6 months for self-employed)
EzAUTO can help you with financing according to your requirements. The required documents are:
1) Copies of NRIC (both sides).
2) One copy of driving license.
3) Salary slips’ copies for the last 1-6 months (depending on the loan package).
4) Bank / Passbook statement for the last 1-6 months.
5) Latest EA form or EPF statement.
6) Employment confirmation letter.
Yes, you can! To do so kindly schedule a viewing session and pay a booking fee which is set at 1% of the vehicle’s value.
Unfortunately, there are no discounts available on our car prices. You may be guaranteed that all of our cars are fairly and competitively priced, with no additional fees for transparency.
All vehicles sold on EzAUTO must first pass our thorough 360° Car Check before being cleaned and sanitized and placed on the market. Before you make a purchase, you may view every inspection report and photo on our website in full transparency.
Our goal at EzAUTO is to make your car trip as hassle-free as we can. The engine & transmission are all covered by our complimentary one-year extended warranty, which also covers mechanical and electrical repairs. Please refer to eAutoGen for more information.
Our Sales Advisor will let you know when the automobile will be delivered after they have received the required paperwork. To arrange a pick-up of your car, you may also get in touch with the allocated Sales Advisor.
No, there will not be any additional charges for delivery within Peninsula Malaysia.
The car has to be delivered within the 5-day period, before the end of the business day on the 5th day.
(1) The car needs to be in the same state as when it was delivered. To verify that the vehicle is in the same condition as when it was delivered, the vehicle will be examined within two days after return. In the event that the automobiles pass the examination, EzAUTO will take possession of the vehicle.
(2) The car cannot be driven for more than 300 km (calculated from the date of deliver)
(3) The car needs to be clear of outstanding summons, fines, penalties or be blacklisted.
(1) Complete all documents to transfer the vehicle to EzAUTO.
(2) Once the transfer of ownership to EzAUTO is completed, we will refund the money back to you in seven working days (7) days.
You can book a car for 5 days upon making a payment of 1% of the offer price.
Within the first three (3) days of making a car reservation, financing must be arranged.
Another customer may be given the car if the down payment is not made within 10 days of making a reservation.
A revised offer is the next best offer made by EzAUTO if the down payment is not paid within 5 days of reserving a car.
You may choose to accept or reject the revised offer. If the offer is rejected, the booking fee will be refunded back to you.